This policy outlines the terms under which you may cancel an order or request a refund for a product or service purchased through our Platform.

Order Cancellations:

Cancellation requests will be accepted only if made within 2 days of placing the order. However, requests may not be entertained if:

• The order has already been processed and shipped by the seller/merchant, or
• The product is already out for delivery.

In such cases, you may choose to refuse the delivery at your doorstep. Refunds or replacements will only be considered if it is established that the product delivered is of substandard quality.

Damaged or Defective Products:

If you receive a damaged or defective item, please report the issue to our customer service team within 3 days of receipt. The request will be reviewed and processed only after the concerned seller or merchant inspects and confirms the defect.

Product Not as Expected:

If the product delivered does not match the description on the Platform or falls short of your expectations, please notify our customer service within 3 days of receiving the product. After reviewing your complaint, the team will determine the appropriate course of action.

Products with Manufacturer Warranty:

For products covered under a manufacturer’s warranty, please contact the manufacturer directly for any repair, replacement, or support.

Refund Timelines:

If a refund is approved, the amount will be credited to your account within 10 working days.
For assistance or to raise a concern, please reach out to our customer support team.